Privacy Policy – FitzPower Ltd

FitzPower Ltd (“FitzPower,” “we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you interact with us through our:

  • Websites, including https://fitzpower.com (and any mobile-optimised versions)
  • Email newsletters
  • Mobile applications (including the “FitzPower” app)
  • Portable phone charger rental services (“Portable Chargers”)
  • Any other related products, services, or features we provide (collectively, the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Services. We may update this policy from time to time; any significant changes will be communicated to you, and continued use indicates your acceptance of the updated terms.

If you have questions, contact us at: info@fitzpower.com

  1. Information We Collect

We collect two categories of information:

1.1 Personal Information
This is information that identifies you or can be used to do so, such as:

  • Name, email address, phone number, postal address
  • Payment details (when renting a Portable Charger)
  • Account registration details
  • Profile information
  • Social media details (if you connect your account)
  • Location data (see Section 3)
  • Content you upload to our Services
  • Communications with customer support
  • Participation in promotions, surveys, or events

1.2 Non-Personal Information
This includes data that does not directly identify you, such as:

  • Device and browser details (IP address, device type, operating system)
  • Usage statistics (session times, app performance, click activity)
  • General demographic data (age range, gender — if provided)
  • Charger usage data (battery status, rental timestamps)
  1. How We Collect Information

We may collect information when you:

  • Register or log in to your account
  • Rent or return a Portable Charger
  • Make a payment
  • Enable location services
  • Participate in events, promotions, or surveys
  • Contact our support team
  • Interact with our websites, apps, or ads (including via cookies and similar technologies)

We may also receive information from:

  • Social media platforms (when you connect or engage with us)
  • Business partners and service providers
  • Publicly available sources
  1. Location Information

Our Services may require location data for:

  • Finding and tracking Portable Chargers
  • Providing nearby rental station information
  • Improving service performance

You control location sharing via your device settings, but certain features will not work without it.

  1. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your login details
  • Personalise your experience
  • Analyse Service performance
  • Deliver relevant advertisements

You can manage cookies in your browser or device settings. Disabling them may affect functionality.

  1. How We Use Your Information

We use your information to:

  • Provide and manage our Services
  • Process payments
  • Track Portable Charger usage
  • Communicate with you (service updates, account alerts, promotions)
  • Personalise your experience
  • Analyse and improve our Services
  • Ensure compliance with laws and prevent fraud
  1. Sharing Your Information

We will never sell your personal information. We may share it with:

  • Service providers (payment processors, hosting providers, analytics services)
  • Business partners (if you opt in to such sharing)
  • Legal authorities (when required by law or to protect rights/safety)
  • Successor businesses (if we merge, are acquired, or sell assets)

All third parties are contractually bound to protect your information in line with applicable laws.

  1. International Data Transfers

Because we operate in both Northern Ireland and the Republic of Ireland, your data may be processed in either jurisdiction. We comply with UK GDPR and EU GDPR, ensuring that any transfer of personal data outside the UK or EEA is safeguarded by appropriate legal mechanisms (such as Standard Contractual Clauses).

  1. Data Retention

We keep personal data only for as long as necessary for the purposes set out in this policy, or as required by law. This may include retaining certain records for legal, tax, or accounting purposes.

  1. Your Rights

Under UK GDPR and EU GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate data
  • Request deletion of your data (subject to legal exceptions)
  • Restrict or object to certain processing
  • Withdraw consent at any time
  • Receive a copy of your data in a portable format

To exercise these rights, email info@fitzpower.com.

  1. Security

We use administrative, technical, and physical safeguards to protect your personal data. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

  1. GDPR Compliance

FitzPower Ltd is the data controller for the purposes of both UK GDPR and EU GDPR.

Lawful bases for processing include:

  • Consent (Article 6(1)(a) GDPR)
  • Contract performance (Article 6(1)(b) GDPR)
  • Legal obligations (Article 6(1)(c) GDPR)
  • Legitimate interests (Article 6(1)(f) GDPR) — where these do not override your rights

If you believe your rights have been infringed, you have the right to lodge a complaint with:

  • Ireland – Data Protection Commission (https://www.dataprotection.ie)
  • UK (Northern Ireland) – Information Commissioner’s Office (https://ico.org.uk)
  1. Links to Other Websites

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing personal data.

  1. Changes to This Policy

We may update this Privacy Policy to reflect changes in law, technology, or business practices. Updates will be posted on our website and app. Significant changes will be communicated directly.

  1. Contact Us

If you have questions about this policy or your data, contact us:

FitzPower Ltd
Email: info@fitzpower.com