Venue FAQ's

How do I get a FitzPower station and what does it cost?

FitzPower is completely FREE to eligible venues! All you need to do is get in touch with the FitzPower team via the details on the website. Someone from the team will be in touch ASAP!

Free charging stations? What's the catch?

No catch! The charging stations and power banks are free for eligible venues because users pay a small fee to rent the power banks. The only cost to you is electricity, which can be as little as 1pound per month. 

How does it work?

Once we have set the Power station up in your facility. Customers can simply tap their payment card on the integrated card reader or scan the QR code, and a power bank will be dispensed automatically. When they're dne charging, they simply return the power bank by placing it into an empty slot on the station. If needed, on- screen instructions are available to guide tem through the process.

How much does it cost the user to rent a power bank?

Rentals start at £2.50 per half hour. No subscription, no deposit and no hidden fees. The user will be charged every 30 minutes. The user will only every be charged a maximum of £12.50 per day. That means for just 2.5 hours the user avails of the power bank for a total of 24 hours without further fees. 

Am I responsible for maintaining the hardware (charging stations and power banks)?

No maintenance, operations or customer support duties for you - we handle it all at no cost. All we ask is that you keep our charging stations plugged in and treat them with care.

Customer FAQs

How much does it cost to rent a power bank?

Rentaling a power bank is simple and affordable - just £2.50 per 30 minutes, with charges capped at £12.50 for 24 hours. That means once you've paid for 2.5 hours, you can enjoy the rest of the day free of charge. Need it longer? It's only £12.50 for each additional day. However make sure not to exceed 72 hours. Once you've had your power bank for 72 hours, 3 full days your rental will end, a lost power bank fee of £30 will apply and the power bank is yours to keep. 

How do I rent and return a power bank?

To rent a power bank you have two options. 

1. You can scan the QR code 

2. You can tap your payment card on the built- in card reader to release a power bank.

Once your transaction is complete, a power bank will be released from the charging station - just like magic. 

When you're done charging, simply return the power bank to an empty slot in any charging station on the map on the FitzPower app. This will end your rental period. Your final charge will be based on the total time used. 

If you need help at any point, just follow the on screen instructions or visit our website for support. 

What happens if the power bank does not work during the loan?

Contact customer services and return power bank to charging station immediately. 

If power bank is not returned immediately we will assume it is working. 

What devices can FitzPower power banks charge?

Our power banks come with built-in Lightning, USB-C, and Micro- USB cables, making them compatible with most devices - like phones, tablets, headphones, kindles and more. 

The are perfect for small electronics, but definitely not made for powering fridges, microwaves etc. 

What happens if the FitzPower station is too full or totally empty?

No problem - just download the FitzPower app to see all our live locations and find a station to start or end your rental!

Have more questions? Contact us now!

If you have any other questions or inquiries, feel free to reach out to us. We are here to help!